|
The use of
Tell-A-Nurse after-hours triage service has numerous
advantages. Many of these improve risk management
while making the service cost-effective.
| 1. |
Reproducible
Medical Advice
- using a standard set of adult and
pediatric guidelines decreases the
variability of advice from nurse to
nurse and provides a standard for
comparison of results. |
| 2. |
Accurate
documentation of
all call encounters in an easily
readable SOAP format makes follow-up
instructions clear and provides
excellent chart documentation. |
| 3. |
Improved
patient satisfaction
from each call and fewer complaints are
due to adequate time spent when the
patient needs it the most. |
| 4. |
Increased
patient access
decreases daytime interruptions and
provides an avenue for problem solving
when convenient for the patient. |
| 5. |
Improved
patient compliance
with health care instructions results
when advice is tailored to the patient's
needs and adjusted for level of
understanding. |
Other benefits
not directly related to risk management but contributing
to better utilization and overall physician functioning
include:
| 6. |
Reduction
of unnecessary ER visits
and better direction of patients to
appropriate facilities and
providers. |
| 7. |
Improved
quality of life
for the medical provider and family that
translates into better provider health
and more efficient use of scheduled
office time. |
Home
The
Service
Form
Page William
Dunn, M.D.
Send
Email info@medical-triage.com
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